Warranty Information

All Blinds City products are backed with a 5 Year Warranty.  We guarantee to repair, replace or offer a refund if the product fails to operate or has defects in materials or workmanship.

Blinds City is committed to the excellence of our products and providing first class customer service coupled with unbeatable value. If your product arrives or presents with damage or a fault, please email us at support@blindscity.com.au and provide:

• A detailed description of the damage or fault; and
• Photos (or video, where appropriate) showing the damage or fault.

Buy with confidence with our 14 day money back guarantee.
If you see a problem within 14 days of receiving your order and have provided accurate measurements and installed correctly on the correct window (photo required), we will repair your product, or remake it completely.

This guarantee is only offered for faults or manufacturing errors and not for personal change of mind on product or colour/fabric selection. Also fabric sample must have been ordered before the blinds have been made. Please choose your product/s carefully.

All Blinds City products come with a standard 5 Years warranty. To arrange warranty repair please contact our support team that will assist you.

Please ensure you include your order details, product serial number, and a full description of the issue you are experiencing.

For any technical queries, Please email us at support@blindscity.com.au

Blinds City will cover all freight costs if your product needs to be repaired under warranty.

If your Blinds City product needs to be picked up, it will be your responsibility to ensure it is packaged securely and includes all accessories. Try to keep the original packaging, if you don’t have the original box please make sure it is packaged with appropriate packaging in a box, preferably padded with bubble wrap.