Blinds City is trusted with its quality. However, we understand that sometimes, things simply don’t work.
We want you to be happy with your purchase and enjoy your dream windows. If you have any concern with your order or make the wrong selection, we’re only one phone call and email away to assist you on the best solutions to move forward.
Order cannot be changed or cancelled if the goods are custom-made or have been altered in any way as these goods will not be resalable. Due to the speed of the process of our manufacturing it can not be cancelled. In case the order was carried out only with a deposit, we reserve the right to claim the remaining balance even if delivery is not taken. Uncollected goods will be disposed of after 3 months, forfeiting any deposit made.
Please note that whilst every effort is made to ensure blinds match swatches, dye batches from our manufacturers may vary slightly from time to time. We cannot guarantee an exact match even on our samples. We will not make any refunds based on close colour difference. It is also the customer’s responsibility to verify that the colour reference given on the quote is the one chosen before sending any approval.
Blinds & Plantation Shutters are not to be exposed to water as it will damage the blinds, Our warranty does not cover any damages caused from other sources to the blinds.
To qualify to return an item under our Returns Policy, products must be in their original packaging, along with all included accessories.
Blinds City & Specialty Brand Products:
At Blinds City, we stand behind our product! That’s why we offer a 14 Day Money Back Guarantee on the following products: Ready Made Products only.
Not applicable for Refunds
Refunds and returns are not available for our Custom Made products.
We also won’t be able to offer refunds and returns in the case you’ve changed your mind, made the wrong measurement or selection, damaged the product by misusing it or claimed on transportation damage without a visual proof.
Damage upon arrival
If any products arrive damaged, please contact us as soon as possible with photos of the damage. Blinds City will arrange to have the damaged products returned to our warehouse, and offer a replacement for you. Please be noted that the damage products need to be returned in the condition received by you with all original packaging and accessories.
Our returns and refund policy is in addition with Australian Consumer Law.